What currency are prices in? Do they include tax?
Prices are in US dollars (USD) and exclude applicable taxes. Any tax that applies in your country is shown separately at checkout and on the invoice.
How can I pay?
Secure card payment with Stripe (credit or debit). Renewals are charged automatically to your saved card, and you can turn auto-renewal off at any time. We never store your card details; Stripe processes the payment.
How do I turn off auto-renewal?
In the customer portal, go to My licenses → the license → Auto-renewal and switch it off. The license keeps working until the end of the period and your card isn't charged again.
Do you issue invoices?
Yes. Every payment gets an invoice, which you can view under Invoices in the customer portal. To have invoices issued to your company, add your company name and tax ID under Profile → billing details.
Can I get a refund?
If you haven't activated the license at all, we refund the full amount to the card you paid with (through Stripe) within 14 days of your first purchase. See the refund policy for details.
Can I switch from monthly to yearly?
Yes, from your next renewal. Just open a support ticket in the customer portal. Paying yearly gets you about two months free.
Can I use it without a license?
Yes. Without a license, bipanel runs in Community mode with all core features for up to 3 hosting accounts. Pick a plan for more accounts, resellers, white label and remote backups.
Will my sites go down if the license expires?
No. Sites, email and apps keep running after a license expires. After a 7-day grace period, only creating new accounts is restricted, and everything returns to normal the moment you renew.
Can I move a license to another server?
Yes. In the customer portal, go to My licenses → the license → remove activation, then enter the same key on the new server. No support ticket needed.
What if your license server is unreachable?
bipanel keeps the last validated license and carries on with it while it can't connect. If it can't reach us for a long time (weeks), the admin panel shows a warning.